Privacy Policy
At Konig Coffee, we value the privacy of our customers and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
1. Collection of Personal Information
We may collect personal information directly from you when you interact with our website, subscribe to our newsletters, place an order, or contact us. This information may include, but is not limited to:
- Name
- Contact details (email address, phone number)
- Billing and delivery address
- Payment information
- Any other information you voluntarily provide to us
2. Use of Personal Information
We use the personal information collected for the following purposes:
- To process and fulfill your orders
- To provide customer support and respond to your inquiries
- To send you promotional communications and newsletters, if you have opted in
- To improve our website and services
- To comply with legal obligations and protect our legal rights
3. Disclosure of Personal Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
- To service providers and third-party vendors who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep your information confidential and secure
- To comply with legal requirements, court orders, or government regulations
- To protect the rights, property, or safety of Konig Coffee, our customers, or others
4. Protection of Personal Information
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure payment gateways for processing transactions
- Regularly updating our security protocols and software
- Limiting access to personal information to authorized personnel only
5. Your Rights Under the POPI Act
As a data subject under the POPI Act, you have the following rights:
- The right to access your personal information
- The right to request correction or deletion of your personal information
- The right to object to the processing of your personal information
- The right to withdraw consent at any time, where processing is based on consent
To exercise any of these rights, please click here to contact us.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files that are stored on your device when you visit our website. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, click here to contact us.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
This Privacy Policy is provided in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.
